rewards

Q: What is Hoiana Rewards?

‍A: Hoiana Rewards is our signature loyalty program, designed to elevate your experience across Hoiana Resort & Golf. Members earn Rewards Points when they stay, dine, shop, golf, enjoy entertainment, or play at the casino. Rewards Points can be redeemed at participating outlets, and members enjoy access to exclusive privileges and tier-based rewards.

Q1: Who is eligible to join the Hoiana Rewards Program?

A: Guests aged 15 and above are welcome to join as Hoiana Lifestyle members (non-gaming). To enroll in Hoiana Rewards membership and access gaming privileges, guests must be at least 18 years old at the time of enrollment.

Hoiana Lifestyle (non-gaming) membership includes Vista and Horizon Cards.

Hoiana Rewards (gaming) membership includes Navigator, Explorer, Voyager, Envoy and Club Cards.

Q2: How can I become a member?

A: You can enroll

• In person at any Hoiana Rewards Counter
• Online via the official Hoiana website: www.hoiana.com

Note: In accordance with Vietnamese regulations, online registrants will receive a Hoiana Lifestyle (non-gaming)membership and will not be permitted to access the casino or other restricted entertainment areas. To upgrade to a Hoiana Rewards (gaming) membership with full access, please complete your registration in person at a Hoiana Rewards Counter.

Q3: Can I use my card immediately after collecting it?

A: Yes, your card is activated upon collection and ready for use.

Q4: Do I need both a physical card and a digital version?

A: Hoiana Rewards (Gaming)members will receive a physical card. HoianaLifestyle (Non-gaming) members will receive a digital card in the form of a QRcode, which can be presented directly from their registration confirmationemail.

Q5: I signed up online. Do I still need a physical card?

A: Hoiana Lifestyle (Non-gaming) members may use the QR codeprovided at registration. Hoiana Rewards (Gaming) members must collect aphysical card in person for access to gaming and entertainment facilities.

Q6: Where do I collect my card and what do I need to bring?

A: Collect your card at any Hoiana Rewards Counter. Please bring valid ID, passport and visa used during your registration.

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Q1: How do I earn Rewards Points?

A: Present your Hoiana Rewards Cards during eligible transactions—including gaming, accommodations, dining, shopping, golf, spa, and entertainment.

Rewards Points can only be earned when the transaction is paid in full using cash or credit card. Rewards Points will not be awarded for split payments involving other forms of payment (e.g., vouchers). Additionally, transactions that include the use of resort vouchers or are under promotional offers will not be eligible for point earn.

Rewards Points for hotel stays are only applicable for direct bookings made via Hoiana Website, reservations centre or walk in.

In compliance with Vietnamese law, alcoholic beverages with an ABV of 15% or higher are not eligible for point earning.

Q2: Where can I redeem Rewards Points?

A: Rewards Points may be redeemed at participating outlets across Hoiana Resort & Golf, including hotel stays, dining, shopping, spa treatments, golf, entertainment venues, and gaming.

In compliance with Vietnamese law, alcoholic beverages with an ABV of 15% or higher are not eligible for point redemption.

Q3: Do Rewards Points expire?

A: Rewards Points are valid up to 2 years from the date they areearned depending on the source of earning.

Q4: Can I reinstate expired Rewards Points?

A: No, expired Rewards Points cannot be reinstated.

Q5: Can I transfer my Rewards Points or let others use my card?

A: Rewards Points are non-transferable. Only the registered membermay use the card and redeem benefits.

Q6: Can I earn Rewards Points on split payments (e.g., cash + rewardpoints)?

A: Rewards Points are not awarded for transactions made using split payments, such as combinations of cash and Reward Points. To earn Reward Points, the transaction must be paid in full using either cash or credit card. Transactions involving promotional offers or resort vouchers are also not eligible for point accrual.

In compliance with Vietnamese law, alcoholic beverages with an ABV of 15% or higher are not eligible for point earning.

Q1: How do I qualify for a tier upgrade?

A: Your card will be automatically upgraded once the required Status Points are met. Cards may be collected at any Rewards Counter.

Q2: Will my Rewards Points transfer when upgraded?

A: All earned Rewards Points will remain in your account after an upgrade.

Q3: What happens if I don’t meet the tier requirements?

A: Your membership will be considered for downgrade to the next lower tier at the end of your 12-month membership period, calculated from the date of enrollment or last upgrade.

Q1: What are Status Points?

A: Status Points determine your tier (e.g., Explorer, Voyager, etc.) and are used solely for tier evaluation.

Q2: How are they different from Rewards Points?

A: Rewards Points are redeemable; Status Points are not. Status Points reset annually.

Q3: How do I earn Status Points?

A

• Hoiana Rewards (Gaming)members earn Status Points through gaming only.
• Hoiana Lifestyle (Non-gaming)members earn Status Points through non-gaming spending: stays, dining, shopping, golf, and entertainment.

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Q: Who can enjoy Hoiana Rewards benefits and privileges?

A: Exclusive privileges are reserved for eligible members who have earned Status Points within the past 12 months. These benefits must be booked under the member’s name and are valid only when the member is the registered, staying guest with a confirmed room reservation. All privileges are non-transferable.

Q1: How can I check my Rewards Points balance and tier status?

A: Visit any Rewards kiosk or inquire at any Rewards Counter.

Q2: How do I update my personal details?

A: You can update your information at any Rewards Counter with validID.

Q3: How do I reset my PIN?

A: Visit a Rewards Counter and present valid ID to reset your account PIN.

Q: Where can I view the list of Hoiana Rewards participating outlets?

A: Visit our Website leading to Hoiana Rewards participating outlets or inquire at any Hoiana Rewards Counter, or call our Membership Hotline for a full and updated directory.

For further assistance, please contact our Membership Hotline or visit any Hoiana Rewards Counter across the resort.